Careers

Tinkergarten is a fast-growing social impact company founded by education and tech industry vets that offers high quality outdoor classes where kids learn through play. We're a small but powerful team on a mission to improve the lives of kids and their families. Are you ready to join us? Check out our current opportunities:

Customer & Leader Support Specialist

Tinkergarten is growing and seeks a seriously support-loving person to join our team and help us with a range of ongoing customer support and administrative tasks. We’re looking for someone who loves helping people and solving problems to provide warm, efficient, and effective support to Tinkergarten leaders and families. This is a great opportunity if you care deeply and genuinely about customer support and about the role it plays in making a people-centered organization successful. We know that diverse teams are strong teams; People of Color are encouraged to apply.

Responsibilities:

  • Respond to and resolve phone calls and emails from customers, quickly and effectively
  • Increase customer satisfaction and build loyalty through providing amazing, personal customer support.
  • Manage service requests from leaders, supporting the team responsible for classes.
  • Escalate critical support issues to the appropriate internal channel
  • Use internal and third-party software to process customer requests and help our leaders post and manage their class listings
  • Craft documentation, suggest improved processes, and collaborate with the rest of the team to be as helpful as possible to our customers and leaders.

Who will thrive in this job:

  • You like making things easier for customers and co-workers, and are energized by interacting with and helping people
  • You love learning about new ways of doing things
  • You’re a positive person and know how to look on the bright side
  • You’re comfortable with a fast pace and can work well both independently and as part of a team

Experience and requirements:

  • 1+ years in a customer service position (bonus for online support experience)
  • Excellent verbal and written communication skills
  • Passionate about helping others
  • Comfortable with common online applications (google suite etc.) and able to quickly learn new ones
  • Persistent and detail-oriented; will search until the proper answer is found
  • Spanish speaking a plus, but not required

We are hiring both for full time (40 hrs/week) and part time (20 hrs/week), and this role can be based anywhere on the east coast, in the same time zone as our Northampton, MA headquarters. Availability some evenings and weekends is a plus, but is not required.

If you think you might be a good fit for this role, please send your resume and a note about why you’re interested in this position to support@tinkergarten-dot-com


Teacher Trainer (part time)

If you care deeply about early childhood learning, getting kids outdoors, and have a talent for facilitating adult learning, listen up. Tinkergarten is a fast growing, social impact company founded by education and tech industry vets, that is redefining early childhood education. We offer high quality outdoor classes where kids learn through play. Our platform enables talented people nationwide to become a leader (teacher), run classes in parks, and deliver high quality learning to families in their local community. We're a small but powerful team on a mission to improve the lives of kids and their families, and we’re hiring a part time Teacher Trainer to help inspire, train, and make new and existing leaders successful. We know that diverse teams are strong teams; People of Color are encouraged to apply.

We need you to:

  • Facilitate rich discussions about child development, adult development, the value of play-based learning and the impact of nature on human development.
  • Build community in a completely virtual classroom filled with passionate adult learners with varying backgrounds.
  • Work within our learning management system to manage training sessions, assessment and communication with our teachers.
  • Review assessments and assign follow ups based on performance.
  • Recommend certification or additional training and support to students based on their performance in discussion and on assessments.
  • Help to strengthen a culture of our supportive, mission-drive community of learners.

What you've got:

  • Masters Degree in Education or related field required. Expertise in early childhood a plus.
  • 5+ years of work in higher education or adult learning and training.
  • Exceptional communication skills in all formats.
  • Ability to identify and support the needs of various adult learners and a willingness to suggest improvements to course materials and delivery to better serve learners.
  • Experience motivating groups of people around a mission and common goal.
  • Experience working within a learning management system and knowledge of best practices for online teaching and learning.
  • Incredible organization and detail oriented skills.
  • Readiness to dive in the deep end and play on a winning team.
  • 10-15 hours/week

Though our team is located in Northampton, MA, and Brooklyn, NY, this position can be based anywhere in the U.S. If this role excites you, please send details on your background and a note about why you are interested in the role to support@tinkergarten-dot-com.

Materials Coordinator

Tinkergarten is growing and seeks a highly organized excellent communicator to join our team and help us with logistics and fulfillment for the teaching materials we provide to our team of over 700 teachers. We’re looking for someone skilled at tracking multiple projects at once, coordinating multiple vendor relationships, and providing excellent direct support to our leader team. We know that diverse teams are strong teams; People of Color are encouraged to apply.

Responsibilities:

  • Oversee the workflow, supply, fulfillment and vendor relationships associated with materials for our classes, including leader kit materials
  • Maintain optimal level of inventory to meet budget requirements and ensure on-time deliveries
  • Design new workflows to streamline fulfillment process
  • Build and maintain vendor relationships to ensure consistent material availability and optimization of budget
  • Coordinate and work closely with internal teams
  • Define requirements and make suggestions for internal systems to track and manage inventory, costs, and fulfillment; coordinate with tech team on implementation of such processes as needed
  • Assist with marketing materials fulfillment
  • Maintain accurate records of costs to ensure tracking against projections

Who will thrive in this job:

  • You love learning about new ways of doing things
  • You like solving problems, creating workflows, and finding efficiencies
  • You’re excited to establish and maintain relationships with 20+ vendors
  • You’re comfortable with a fast pace and can work well both independently and as part of a team

Experience and requirements:

  • 1-2+ years experience in an operational or administrative role
  • Excellent verbal and written communication skills
  • Comfortable with common online applications (Google Docs & Sheets) and able to quickly learn new ones
  • Detail-oriented and highly organized, with strong critical thinking and problem-solving skills

This is a part-time (20-30 hr/week) role and can be based anywhere on the east coast, in the same time zone as our Northampton, MA headquarters. If you think you might be a good fit for this role, please send your resume and a note about why you’re interested in this position to support@tinkergarten-dot-com


Intern - Fall and Spring 2017

If you are tech-savvy, highly organized, and an exceptional communicator, we'd love to talk to you. Tinkergarten is a fast growing, social impact company founded by education and tech industry vets, that is redefining early childhood education. We offer high quality outdoor classes where kids learn through play. Our platform enables talented people anywhere to become a leader, run classes in parks nationwide, and deliver high quality learning to families in their local community. We're a small but powerful team on a mission to improve the lives of kids and their families, and we're hiring interns to help us. You'll help to solve customer and leader issues to provide a delightful experience for families, and assist with the administrative and logistical tasks that enable our classes to run smoothly.

Your responsibilities:

Work on a variety of projects across departments, including Marketing, Technology, Operations, Learning and Development, Leader and Customer Support.

Assist with data entry, editing, and other administrative tasks.

Assist with shipping curriculum materials to our leaders around the country.

Answer inquiries by phone and email from customer families as well as our team of leaders.

Nuts and bolts:

Paid internship - excellent hourly rate
You can dedicate a minimum of 10-20 hrs/week during the school year. Availability over January term is desirable but not required.

Must be able to bend, lift up to 30lb, go up and down 2-3 flights of stairs, and walk short distances (>1 mile) to ship packages

This role is based in our Northampton, MA headquarters. If this role excites you, please send details on your background and a note about why you are interested in the role to support@tinkergarten-dot-com.


Tinkergarten Leader

Be the one to bring Tinkergarten to your community! If you care deeply about early childhood learning, getting kids outdoors, and have a talent for both child and adult facilitating adult learning, listen up. Tinkergarten is a fast growing, social impact company founded by education and tech industry vets, that is redefining early childhood education. We offer high quality outdoor classes where kids learn through play. Our platform enables talented people nationwide to become a leader (teacher), run classes in parks, and deliver high quality learning to families in their local community. We're a small but powerful team on a mission to improve the lives of kids and their families, and adding new Leaders each week. We know that diverse teams are strong teams; People of Color are encouraged to apply.

The Tinkergarten Leader is the one who brings our mission-driven, healthy and educational service to their local community by facilitating child-directed, outdoor, play-based learning classes.

We need you to:

  • Successfully complete our immersive, live online new leader training course, and work with our team for ongoing coaching and support to improve your practice.
  • Set your own schedule, location, and frequency of classes.
  • Tinkergarten leaders who are also parents can bring their own kid(s) to class, so you can develop the quality of your own with kids while you help others do the same.

  • What you’ve got:
  • You are an energetic, motivated person who loves working with kids
  • You share a passion for the outdoors, and want flexible and meaningful work
  • You are open to learning new things, and eager to share your learning with others
  • You are connecting person, able to clearly communicate with both parents and kids
  • You are flexible and can manage the logistics of an outdoor classroom

  • Learn more or apply to become a leader.